Our Features

PREVENTIVE AND CORRECTIVE MAINTENANCE

Protactics within the support and maintenance option has contemplated carrying out preventive and corrective maintenance with highly trained personnel with availability 7*24*365 days a year.

PARTS INVENTORY

We have on-site parts kits to ensure service availability.

FRACTTAL

CMMS (Computerized Maintenance Management System) is in place to ensure the maintenance plan. Inventory control of spare parts and components is established to uphold the service model. Online reports and real-time monitoring of monthly KPIs (Key Performance Indicators) are conducted to efficiently

TRAINING

To ensure training in accordance with Decree 2155, emphasis is placed on topics related to radiological safety during the training sessions.

WARRANTY

The warranty is 100% with original factory parts, Level 3 support with specialized technicians certified by the manufacturer

COMMUNITY ENGAGEMENT/INVOLVEMENT/WORK

We have both skilled and unskilled labor directly sourced from the region, fostering job opportunities and supporting the local workforce, thereby enhancing the living conditions of its citizens

LEVEL 1-2 SUPPORT

Protactics has a support and maintenance model that guarantees on-site Level 1 and 2 assistance.

  • Level 1: composed of certified technicians.
  • Level 2: leaders who oversee the management of these technicians.
  • Level 3: composed of factory expert engineers available 24/7.
  • Within the support scheme, HSEQ personnel and administrative staff are included.

TRAINING

We guarantee operational and functional training, as well as training in compliance with Decree 2155, with a specific emphasis on radiological safety.

MAINTENANCE

Protactics includes preventive and corrective maintenance for the equipment within its support and maintenance option.

PARTS INVENTORY

Protactics plans to have on-site kits of new and original factory parts to ensure service availability.

PARTS LOGISTICS

Protactics cuenta con un amplio manejo logístico de partes en términos de trámites aduaneros, para garantizar la agilidad en los procesos.

REPORTS-INVENTORY MANAGEMENT

We guarantee having full traceability of the support with:

  • Reports of each task performed on the equipment
  • Equipment life history
  • Checklists
  • Work Orders

All this information is managed through a CMMS-Fracttal, ensuring real-time online information.

PROTACTICS In the service, it includes:

24/7/365 SUPPORT

WITH US CONTACT

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